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Troubleshooting

Common issues and their solutions.

Connection Issues​

Can't SSH into my Virtual Lab​

  • Make sure the Virtual Lab is running (not stopped)
  • Verify you're using the correct IP address from the Cloud Panel
  • Check that your SSH key or password is correct
  • See the Accessing Virtual Labs guide

Permission denied (publickey)​

This usually means your SSH key isn't properly set up. Try:

  1. Generate a new key: ssh-keygen -t ed25519
  2. Add it to your Virtual Lab via the Cloud Panel
  3. Ensure correct permissions: chmod 600 ~/.ssh/id_ed25519

Performance​

Virtual Lab feels slow​

  • Check resource usage with htop or top
  • Consider upgrading to a higher plan if you need more resources
  • Some operations (first boot, system updates) are naturally slower

Docker Issues​

Docker won't start on IPv6-only VPS​

See our dedicated guide: Install Docker and Enable IPv6

Still stuck?

If these solutions don't help, reach out to our support team through the Client Panel.